Retendering21-22

mar26 Exploring Professionalism in the Gaming Industry: Perspectives from Macao Casino Employees  Carlos Siu Lam, Hong-Wai Ho * and Shuang Liu  Centre for Gaming and Tourism Studies, Macao Polytechnic University, Macau, China *  For correspondence: ryanho@mpu.edu.mo  Abstract With the diverse concepts of professionalism in the changing society, many professions are striving to attain professionalism to meet the patron demands. In Macao’s gaming industry, the structural changes, such as the strategic emphasis on non-gaming development, have intensified competition for patrons, particularly amid the growing casino development across Asia. Although professional service can be one solution to enhance the gaming industry, there has been scant research on professionalism in the gaming industry. This study investigates the perspectives of casino employees at different hierarchical levels in Macao and proposes a theoretical framework describing four conceptual components of ...

Nov24  Gov’t predicts MOP240 bln in 2025 gross gaming revenue Macau’s government has forecast a total of MOP240 billion (US$29.7 billion) in gross gaming revenue for 2025, compared to MOP216 billion budgeted for the current year. According to the fiscal budget for next year presented to the Legislative Assembly, the authorities are looking to receive MOP121 billion in revenue next year, with expenditure expected to hit MOP113.38 billion – up about 7 per cent year on year. This will result in a surplus of MOP7.7 billion. Meanwhile, the government-initiated programme known as PIDDA is to cost about MOP19.78 billion. A higher GGR is expected to be achievable due to increased visitation amidst a transition in tourism and consumption modes, the budget says. There is an expected rise of 13 per cent from the initial budget for 2024. https://www.macaubusiness.com/govt-predicts-mop240-bln-in-2025-gross-gaming-revenue/ jun24  88.0 percent of the city’s pre-pandemic 2019 GGR Macau is lik...

mar26 MGM Macau casino concessionaire MGM China Holdings Ltd will start opening from next month 124 new accommodation suites at its MGM Cotai complex (pictured), said Bill Hornbuckle, chief executive and president of the parent, MGM Resorts International. “We will open, I think starting next month, 124 new suites in Cotai,” Mr Hornbuckle stated. “We converted three floors [of MGM Cotai] to just suites, for the premium mass business. It really makes a difference … and we’re pushing hard into that,” he added. The group CEO was speaking at the JP Morgan Gaming, Lodging, Restaurant & Leisure Management Access Forum. The session was held on Thursday in Las Vegas, Nevada, in the United States, the base of MGM Resorts. Mr Hornbuckle said business volumes in Macau were “great” at the start of 2026, despite the “luck goods” not supporting the company so far this year. “What’s important is that buy-ins are great and continue to grow. I think the expectations we’ve set for the market this yea...