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All six operators pursue essentially those same customers. (opinon)

 jun26 In Las Vegas, diversified revenue streams create a more layered operating environment, both across the market and within individual properties. Customers visit for different reasons, on different budgets, at different times of the year and for varying lengths of stay. Whether driven by seasonal demand, curated programming or a combination of both, operators maximize value through carefully coordinated strategies and systems. This dynamic has also produced a broad spectrum of properties, ranging from luxury integrated resorts competing at the highest level of service for premium guests to mid-market and value-oriented offerings tailored to distinct customer segments. In effect, operators choose the tier in which they compete and structure their businesses accordingly. The result is a resilient market that is better positioned to navigate broader economic cycles and external disruptions. In Macau, the concentration of revenue in gaming removes that buffer. What surprised me mo...
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the tension between market share acquisition costs and profit margin erosion + more sophisticated customer retention programs (opinion)

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 jun26 Integrated resort executive David Bonnet further explores the growing tension between market share acquisition costs and profit margin erosion in the SAR and asks whether operators are focusing on the right areas in their quest to boost market share. In an earlier article I wrote, called “ Promo Costs: Market Share or Margin?, ” we examined the growing tension between market share acquisition costs and profit margin erosion. At the heart of the discussion was a simple question: does increasing player reinvestment generate incremental growth or merely redistribute existing demand? More than three years into the post-pandemic recovery, new data provides additional insight into the market’s evolution. Macau has largely completed the transition from volume to yield growth. Capacity is fixed, visitation patterns have matured, and premium hotel inventory is constrained. Quarterly GGR appears to be consolidating at around MOP$65 billion to MOP$68 billion (US$8.1 billion to US$8.4 b...
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Macau’s obsession with visitor numbers is holding it back

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  jul26 Macau’s obsession with visitor numbers is holding it back By Renato Marques, MDT July 13, 2026 0 Renato Marques Macau has become addicted to a number – tourist arrivals. Month after month, headlines celebrate visitor records as if they were a reliable measure of economic health. Policymakers proudly announce millions of arrivals, while businesses eagerly anticipate the next holiday surge. Yet beneath the statistics lies an uncomfortable reality. More visitors do not necessarily translate into greater prosperity. For a city as small and resource-constrained as Macau, pursuing volume is a flawed strategy. Macau cannot win a price-based competition. It also cannot match neighboring destinations in scale, beaches, shopping districts, or natural attractions. Nor should it try. Competing for the largest number of visitors inevitably means competing for the lowest spenders, placing pressure on infrastructure, public transportation, and local communities while delivering diminishi...
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Macau tops mainland Chinese outbound satisfaction ranking for second year

 jul26 Macau has held on to first place in the China Tourism Academy’s latest rankings of outbound destinations for mainland Chinese tourists, winning particular praise for its “leisure and entertainment” as well as “attractions and accommodation”. The academy’s 2025 Top 10 Destinations for Chinese Outbound Tourist Satisfaction, released on Monday, also pointed to a broader rebound in outbound travel. Mainland residents made 148 million outbound trips in 2025, close to the 155 million recorded in 2019 before the Covid-19 pandemic. Outbound travel spending totalled nearly US$160 billion (MOP1.29 trillion), with both trips and spending rising by more than 20 percent year-on-year. New Zealand and Australia followed Macau in the 2025 list, with Hong Kong, Argentina, Spain, Singapore, Italy, France, and the United Kingdom also featuring among the top 10. The China Tourism Academy, a research institute under the Chinese Ministry of Culture and Tourism, measures satisfaction by assessing ...
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Lam Lon Wai quer combate intenso às apostas ilegais

jun26 Os casos de jogo ilegal aumentaram em Macau mais de vinte vezes desde 2023. O deputado da FAOM pede mais atenção ao Campeonato Mundial de Futebol e avisa que pode levar a uma nova vaga de apostas ilegais   O deputado Lam Lon Wai defendeu a necessidade das autoridades intensificarem o combate às apostas ilegais. O assunto foi abordado pelo legislador ligado à Federação das Associações dos Operários de Macau (FAOM), através de uma interpelação escrita, numa altura em que decorre o Campeonato Mundial de Futebol. Segundo Lam, nos “últimos anos” o número de casos de “jogo ilegal em Macau aumentou significativamente”, uma tendência que antevê que vai continuar a verificar-se “tendo em conta o eventual aumento das apostas clandestinas durante o Mundial de Futebol”. Devido a estes receios, Lam Lon Wai pede às autoridades para reforçarem “a cooperação policial transfronteiriça, a partilha de informações e a utilização de meios tecnológicos de investigação”. O objectivo passa por “aume...
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live streaming, placing proxy bets

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 jul26 Police intensify crackdown as proxy betting incidents rise By Aries Un Macau police have recently busted a litany of gambling-linked live streams, with the latest case involving a mainland Chinese national carrying out a proxy betting operation via a mobile phone in his shirt pocket. According to a Judiciary Police (PJ) announcement on Thursday, the latest suspect is a 41-year-old businessperson who was engaged in deals reaching HK$30,000 (MOP30,861 / US$3,828) across three remote betting attempts. The alleged filming came to light as the PJ was conducting an anti-crime mission inside a casino on Wednesday afternoon. The suspect was found to have acted ‘suspiciously’ at a baccarat table on the gaming floor. The authorities said that he appeared to be hiding a mobile phone in a chest pocket, with its camera left exposed and pointing at an electronic baccarat display. It was further noted that he was found to have taken orders from mainland Chinese punters through an instant m...
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